Charter, you really do rock!
So The Mad Blogger has had issues with Charter in the past, but the past two dealings have been GREAT!!!!
A few months ago they called to offer basic cable along with their 10mb service, for a cheaper rate than TMB was paying for 10mb service alone, they scheduled an appointment to install the basic cable, but TMB cancelled the appt and never made another one.
Tonight TMB called Charter to see if the 16mb service was available, sure enough it was, and 4 minutes after placing the call the modem rebooted and The Mad Blogger was happily off the phone!
Charter, you rock!