Update
After 1 month, we finally got B&B Theaters to process a proper refund. Unsure if we will ever go back.
Update 2
TMB has been back to B&B Theaters in Wildwood, but isn’t usually happy about it. Often times you walk in and it’s smokey from the burnt popcorn….
Original Post
There is one movie theater in Wildwood Missouri, and based on poor customer service experiences with B&B Theaters in Wildwood, it is not our recommendation that you patronize their theater.
If you purchase tickets for a movie online, you will be charged a service fee. If that movie is for some reason cancelled, they will:
- Not inform you ahead of time.
- Not refund you the full price you paid for the tickets and the service fee.
Good luck getting B&B Theaters to respond to you either. While they might actually respond to a “review” posted on Google Maps ratings, they won’t go any further than that.
Please check out one of these theaters close to Wildwood:
[AMC Chesterfield 14 located in the Chesterfield Mall (CLOSED)]
Marcus Theaters in Chesterfield, Missouri
Whenever you walk into the B&B Theaters in Wildwood, Missouri you are just about guaranteed to walk into a smokey (burnt popcorn) room with very poor customer service being provided.
Please avoid the B&B Theaters in Wildwood, they will just steal your money.
Theft from B&B Theaters in Wildwood, Missouri
We finally got someone to respond to us on Twitter after reaching out to B&B Theaters, and they replied that they will not refund the transaction fees. So ultimately the theater sold tickets to provide a service, cancelled the showing of the movie, and then will not refund the full amount charged.